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Question 129 - MS-721 discussion

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DRAG DROP

You have a Microsoft Teams Phone deployment.

You need to create two call queues named CQ1 and CQ2. The solution must meet the following requirements:

CQ1 must balance incoming calls so that each call agent receives the same number of calls Calls received by CQ2 must ring all call agents simultaneously What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all.

You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Question 129
Correct answer: Question 129

Explanation:

Box 1: Round robin

CQ1 must balance incoming calls so that each call agent receives the same number of calls Round robin balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. This routing method may be desirable in an inbound sales environment to assure equal opportunity among all the call agents.

Box 2: Attendant routing

Calls received by CQ2 must ring all call agents simultaneously

Attendant routing rings all agents in the queue at the same time.

Reference:

https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

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asked 05/10/2024
Lucas Kenji Mizuguchi Martins
47 questions
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