Question 336 - MS-900 discussion

NO: Microsoft 365 provides service-level agreements (SLAs) that describe Microsoft’s commitments for uptime and connectivity for its online services. The SLAs vary depending on the service and plan, but generally they offer a 99.9% monthly uptime guarantee1.

The SLA for Exchange Online, which is the email service in Microsoft 365, states that Microsoft will provide at least 99.9% availability of email delivery within one minute4. However, this is an average over a month and not for any one email message. If there is an average delay of greater than 10 minutes over a month, then Microsoft will consider it a breach of the SLA4.

NO: Microsoft 365 provides service-level agreements (SLAs) that describe Microsoft’s commitments for uptime and connectivity for its online services. The SLAs vary depending on the service and plan, but generally they offer a 99.9% monthly uptime guarantee1.

However, not every Microsoft 365 application has an individual SLA commitment. Some applications are grouped together under a single SLA, such as Office 365 apps (Word, Excel, PowerPoint, etc.), SharePoint Online, OneDrive for Business, etc.1. Other applications have their own separate SLAs, such as Dynamics 365 apps (Sales, Customer Service, Marketing, etc.), Azure Active Directory

Premium P1/P2 plans1, etc.

YES: Microsoft offers a service credit if the SLA is not upheld for Microsoft Online Services such as Azure, Dynamics 365, Office 365, and Intune. The service credit is prorated based on the service affected and the duration of the outage1.