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Question 248 - PL-900 discussion

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You create a Power Virtual Agents chatbot for a company.

The management wants to learn about the effectiveness of the chatbot.

You need to identity the percentage of customers who stop responding to prompts from the chatbot.

Which report should you view?

A.

Customer satisfaction

Answers
A.

Customer satisfaction

B.

Engagement over time

Answers
B.

Engagement over time

C.

Escalation rate drivers

Answers
C.

Escalation rate drivers

D.

Session outcomes over time

Answers
D.

Session outcomes over time

Suggested answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-csat-teams

asked 05/10/2024
Lucia Montero Tejeda
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