While replacing a Cisco IP phone, the technician notices that the phone is not functional The phone is receiving power from a Cisco Catalyst PoE switch, and the phone backup software image is loaded but the phone still fails to complete the bootup To recover the phone what is the next approach?

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Martijn Lammerts · Accepted Answer

perform the factory reset on the IP phone

Martijn Lammerts · Answer

verify the IP phone settings on the Cisco Unified CM

Martijn Lammerts · Answer

contact a Cisco TAC engineer

Martijn Lammerts · Answer

connect the IP phone to a different VLAN on another Cisco Catalyst switch

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