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What is a characteristic of the Cisco Finesse platform?

A.

Applications allow services to be invoked on a network triggered event.

Answers
A.

Applications allow services to be invoked on a network triggered event.

B.

The platform provides a ready-to-go platform for HD video and audio conferencing.

Answers
B.

The platform provides a ready-to-go platform for HD video and audio conferencing.

C.

Applications are added to the platform from the desktop remotely.

Answers
C.

Applications are added to the platform from the desktop remotely.

D.

The platform includes an enterprise-class IM engine.

Answers
D.

The platform includes an enterprise-class IM engine.

Suggested answer: A

Explanation:


A characteristic of the Cisco Finesse platform is that applications allow services to be invoked on a network triggered event. Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a rich, browser-based experience for contact center agents and supervisors. It offers a flexible, open development platform that allows developers to build custom applications and integrations to meet the specific needs of their contact center. One of the key features of Cisco Finesse is the ability to trigger actions based on events within the contact center network, such as an incoming call or a change in the status of a customer's account. This allows developers to build applications that can react to real-time events and provide relevant information or services to agents as they handle customer interactions.

asked 07/10/2024
Balanavaneethan Nitharsan
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