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Question 31 - C_SIGPM_2403 discussion

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What is a key driver of the experience a customer has while interacting with a company?

A.

The internal process costs

Answers
A.

The internal process costs

B.

The complexity of the customer journey

Answers
B.

The complexity of the customer journey

C.

Multiple customer surveys

Answers
C.

Multiple customer surveys

D.

Many contact persons for different topics

Answers
D.

Many contact persons for different topics

Suggested answer: B
asked 31/10/2024
David Codrington
29 questions
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