You Just downloaded a logical enclosure support dump, but you cannot extract files from the downloaded support dump. What is a likely cause of the issue?

Question

Peter Keijer · Accepted Answer

The support dump for Logical Enclosure can be analyzed only using special tool.

Peter Keijer · Answer

The support dump is encrypted and cannot be unpacked

Peter Keijer · Answer

The support dump does not have a valid HPE OneView certificate

Peter Keijer · Answer

The backup user role must be used to extract the support dump

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Question 88 - HPE2-T37 discussion

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