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Question 112 - HPE0-J68 discussion

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You are presenting a Nimble solution based on CS3000 hardware to a customer. Which support advantage will be provided with this solution(select two)

A.
Customers always interact with a 3rd level support engineer ,when needed
Answers
A.
Customers always interact with a 3rd level support engineer ,when needed
B.
Customers only have to deploy a service processor for automating support tasks.
Answers
B.
Customers only have to deploy a service processor for automating support tasks.
C.
Infosight handles the work of 1st and 2nd level support specialist Infosight offers predictive analytics and integration into HPE support center using insight Online.
Answers
C.
Infosight handles the work of 1st and 2nd level support specialist Infosight offers predictive analytics and integration into HPE support center using insight Online.
D.
Infosight performs firmware and software updates without additional administrative support.
Answers
D.
Infosight performs firmware and software updates without additional administrative support.
Suggested answer: A, C

Explanation:

When presenting a Nimble solution based on CS3000 hardware, two key support advantages are provided:

Customers always interact with a 3rd level support engineer, when needed: HPE Nimble Storage has a unique support model where customers directly interact with higher-level support engineers when necessary, bypassing the traditional tiered support model. This ensures faster resolution of complex issues.

Infosight handles the work of 1st and 2nd level support specialists: HPE Infosight, a powerful AI-driven predictive analytics platform, automatically resolves many issues that would typically require intervention from 1st or 2nd level support. It also integrates with the HPE support center via Insight Online, providing proactive issue resolution and reducing the administrative burden on the customer.

HPE Storage

Reference:

HPE Infosight Overview

HPE Nimble Storage Support Model

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asked 16/09/2024
Easwari Lakshminarayanan
43 questions
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