A customer purchased a StoreOnce 3620 earlier in the year and has decided to add a 10GBase-? adapter to it, which the customer sourced elsewhere and installed themselves. They complain that the new adapter is not configurable.
What is the most likely reason for this issue?

Question

A customer purchased a StoreOnce 3620 earlier in the year and has decided to add a 10GBase-? adapter to it, which the customer sourced elsewhere and installed themselves. They complain that the new adapter is not configurable.

What is the most likely reason for this issue?

Robert Akehurst · Accepted Answer

The StoreOnce software requires updating

Robert Akehurst · Answer

Secure boot must be enabled in the BIOS to securely enable HBAs

Robert Akehurst · Answer

The customer failed to install a License to Use (LTU) for it

Robert Akehurst · Answer

The StoreOnce needs to connect to InfoSight to validate the adapter authenticity

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