A small commercial business in Canada was preparing a mailing to its customers when the letters and the envelopes were mismatched, causing 500 of 1000 letters to be sent to the wrong recipients. The letters contained the name and mailing address of the clients as well as account numbers and account balances.
The business has discovered this error as clients called to report receiving the wrong letter and expressing concern that their information has been breached. Which of the following is the most appropriate next step to take?

Question

A small commercial business in Canada was preparing a mailing to its customers when the letters and the envelopes were mismatched, causing 500 of 1000 letters to be sent to the wrong recipients. The letters contained the name and mailing address of the clients as well as account numbers and account balances.

The business has discovered this error as clients called to report receiving the wrong letter and expressing concern that their information has been breached. Which of the following is the most appropriate next step to take?

Gianni Masaracchia · Accepted Answer

A risk assessment must be completed to determine the real risk of significant harm (RROSH) to the clients.

Gianni Masaracchia · Answer

All 1000 clients must be sent new letters.

Gianni Masaracchia · Answer

The 500 clients who were impacted must be immediately notified.

Gianni Masaracchia · Answer

The Office of the Privacy Commissioner (OPC) must be immediately notified.

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