A customer tells you their company does not need services because the product warranty will provide sufficient protection. How can you explain why the warranty is not sufficient?

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Soma Ismael Bola · Accepted Answer

The customer needs coverage outside normal business hours.

Soma Ismael Bola · Answer

The customer needs replacement of defective parts.

Soma Ismael Bola · Answer

The customer is responsible for paying shipping costs for replacement parts.

Soma Ismael Bola · Answer

The customer must prove that they did not cause the problem by misconfiguring the product.

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