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Question 205 - CRCM discussion

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The OCC has determined that a national bank may not assume that, simply because a consumer's PIN or ATM card was used in a transaction, that transaction is authorized. Banks are required to take reasonable steps to determine whether the transaction was authorized. Such steps might include the bank's review of:

A.
Documentation or written, signed statements provided by the consumer
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A.
Documentation or written, signed statements provided by the consumer
B.
Historical information on the customer's pattern of use (such as time, location, types of transactions, and so on)
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B.
Historical information on the customer's pattern of use (such as time, location, types of transactions, and so on)
C.
Problems reported by regular customers regarding the access device or ATM
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C.
Problems reported by regular customers regarding the access device or ATM
D.
Legal reports
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D.
Legal reports
Suggested answer: A, B
asked 16/09/2024
Jason Siemens
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