When you attempt to login to an Equinox® client using TLS, it fails, and displays the error:
The security certificate required for login is not installed. Please contact your support team.
Which action would you take to resolve this error?

Question

When you attempt to login to an Equinox® client using TLS, it fails, and displays the error:

The security certificate required for login is not installed. Please contact your support team.

Which action would you take to resolve this error?

Joseph Daly · Accepted Answer

Install the Certificate Authority certificate that signed the Avaya Aura® Session Manager (SM) Identity certificate into the Trusted Root Certificate Authorities on the PC.

Joseph Daly · Answer

Install the Avaya Aura® Session Manager (SM) Identity certificate into the Trusted Root Certificate Authorities on Avaya Aura® Communication Manager (CM).

Joseph Daly · Answer

Import the Identity Certificate from the Security menu of the Equinox® client into the Avaya Aura® Session Manager (SM) Identity certificate on Avaya Aura® Communication Manager (CM).

Joseph Daly · Answer

Export the identity certificate from Avaya Aura@ Session Manager (SM) and import it into the PC using copy and paste.

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