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From which application are log files required for escalating issues to Avaya support?
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Question 95 - 7893X discussion

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Calls into the IP500 are not ringing to the expected user.

Which statement describes how the call routing is validated?

A.
Use Customer Call Status (CCS) to see what user the call is ringing to.
Answers
A.
Use Customer Call Status (CCS) to see what user the call is ringing to.
B.
Use the System Status Application (SSA) to see what user the call is ringing to.
Answers
B.
Use the System Status Application (SSA) to see what user the call is ringing to.
C.
Capture a System Monitor trace and escalate to Avaya for an answer.
Answers
C.
Capture a System Monitor trace and escalate to Avaya for an answer.
D.
Wait until the system is idle and place test calls so you can hear which telephone is ringing.
Answers
D.
Wait until the system is idle and place test calls so you can hear which telephone is ringing.
Suggested answer: A

Explanation:

References: https://downloads.avaya.com/elmodocs2/ip_office/DOCS3_0/DATA/Additional/mergedProjects/productdescription/management/callstatus.htm

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asked 16/09/2024
Felipe Santos Cardoso
40 questions
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