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Question 46 - ARA02 discussion

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Which two of the following should be defined as part of the Service Model? (Choose all that apply.)

A.
The engagement model required to support operational processes
Answers
A.
The engagement model required to support operational processes
B.
A scalable, low maintenance technical environment and associated growth strategy
Answers
B.
A scalable, low maintenance technical environment and associated growth strategy
C.
The identification of the expected business benefits and outline how these align to corporate strategy
Answers
C.
The identification of the expected business benefits and outline how these align to corporate strategy
D.
The management, reporting, scheduling and referral handling processes for BAU
Answers
D.
The management, reporting, scheduling and referral handling processes for BAU
Suggested answer: A, D

Explanation:

According to the result from [Service Model - Blue Prism Community Site], two elements that should be defined as part of the Service Model are the engagement model required to support operational processes, and the management, reporting, scheduling and referral handling processes for BAU. The Service Model covers how to support operational processes while defining the management, reporting, scheduling and referral handling processes for business as usual. The other statements given are not elements of the Service Model, but rather elements of other foundations such as Technology or Vision.

Reference: [Service Model - Blue Prism Community Site]

asked 16/09/2024
Avtandili Tsagareishvili
43 questions
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