Scenario: An existing setup of session recording has stopped working. After investigating, a Citrix Engineer finds that the Session Recording Agent cannot connect to the Session Recording Server. The following error is displayed:
"The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. " Which two issues could cause this error? (Choose two.)

Question

Scenario: An existing setup of session recording has stopped working. After investigating, a Citrix Engineer finds that the Session Recording Agent cannot connect to the Session Recording Server. The following error is displayed:

"The underlying connection was closed. Could not establish a trust relationship for the SSL/TLS secure channel. " Which two issues could cause this error? (Choose two.)

Ayanda Zwane · Accepted Answer

The sessions are started but a request for a record policy evaluation was NOT made.

Ayanda Zwane · Accepted Answer

The server hosting the Session Recording Agent does NOT have a CA certificate.

Ayanda Zwane · Answer

The Session Recording server is down or unavailable to accept requests.

Ayanda Zwane · Answer

The Session Recording server is using a certificate signed by a CA that the server hosting the Session Recording Agent does NOT trust.

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