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Question 30 - D-OME-OE-A-24 discussion

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What is the minimum warranty level required for the SupportAssist adapter to monitor the hardware status of a managed server?

A.
ProSupport Plus
Answers
A.
ProSupport Plus
B.
ProSupport
Answers
B.
ProSupport
C.
Basic Hardware
Answers
C.
Basic Hardware
D.
Basic Plus
Answers
D.
Basic Plus
Suggested answer: A

Explanation:

The minimum warranty level required for the SupportAssist adapter to effectively monitor the hardware status of a managed server is ProSupport Plus. This level of service provides the most comprehensive support features, including proactive and predictive support capabilities that are essential for hardware monitoring.

Here's the rationale for this answer:

ProSupport Plus: This is the highest level of service offered by Dell, providing 24x7 priority access to ProSupport engineers, repairs for accidental damages, and proactive monitoring with SupportAssist technology1.

SupportAssist Technology: SupportAssist is a proactive monitoring tool that automatically detects hardware and software issues. It requires an active ProSupport or ProSupport Plus warranty to utilize all its features2.

Hardware Monitoring: With ProSupport Plus, SupportAssist can perform detailed hardware monitoring, send alerts, and even initiate automatic case creation for issues3.

While SupportAssist can still function with other warranty levels, ProSupport Plus ensures the full utilization of its capabilities, especially for critical hardware status monitoring and automated support case generation. It's important to have the appropriate level of warranty to ensure that servers are monitored effectively and support is provided promptly when issues are detected.

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asked 16/09/2024
Gilbert Ciepluch
48 questions
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