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An organization has implemented a change management process for all changes to the IT production environment. This change management process follows best practices and is expected to help stabilize the availability and integrity of the organization's IT environment. Which of the following can be used to measure the effectiveness of this newly implemented process:

A.
Number of change orders rejected
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A.
Number of change orders rejected
B.
Number and length of planned outages
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B.
Number and length of planned outages
C.
Number of unplanned outages
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C.
Number of unplanned outages
D.
Number of change orders processed
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D.
Number of change orders processed
Suggested answer: C
asked 18/09/2024
Antonio Pombo
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