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Question 38 - ChromeOS Administrator discussion

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You want to enterprise enroll a device that has existing consumer accounts. What should you do first?

A.
Contact Google support to convert the device into an enterprise device
Answers
A.
Contact Google support to convert the device into an enterprise device
B.
Delete all consumer accounts, and then follow the same steps for enrolling a brand new device
Answers
B.
Delete all consumer accounts, and then follow the same steps for enrolling a brand new device
C.
follow the same steps for enrolling a brand new device
Answers
C.
follow the same steps for enrolling a brand new device
D.
Wipe the device
Answers
D.
Wipe the device
Suggested answer: B

Explanation:

Device State:Before you can enroll a ChromeOS device into an enterprise environment,it's crucial that it's not associated with any personal Google accounts.Existing consumer accounts can interfere with the enrollment process and the application of enterprise policies.

Data Backup (Optional):If the existing consumer accounts on the device contain important data,advise the users to back up their information before proceeding.

Account Removal:Sign in to the device with each consumer account and remove the account from the device.This ensures a clean slate for the enterprise enrollment process.

Powerwash (Optional):While not strictly necessary after removing accounts,performing a powerwash (factory reset) is a recommended step.It further erases any remaining data or configurations linked to the consumer accounts,ensuring a completely fresh start for the device.

Enrollment:Once the consumer accounts are removed (and optionally,after powerwashing),follow the standard enterprise enrollment steps for your organization.This typically involves entering enterprise credentials at the login screen,or using a unique enrollment token,depending on your company's setup.

Enroll ChromeOS devices:https://support.google.com/chrome/a/answer/1360534?hl=en

This guide provides step-by-step instructions on enrolling ChromeOS devices into an enterprise environment, including details on prerequisites and different enrollment methods.

asked 18/09/2024
Maria Janice Lecias
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