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Question 241 - Professional Data Engineer discussion
You work for a large financial institution that is planning to use Dialogflow to create a chatbot for the company's mobile app You have reviewed old chat logs and lagged each conversation for intent based on each customer's stated intention for contacting customer service About 70% of customer requests are simple requests that are solved within 10 intents The remaining 30% of inquiries require much longer, more complicated requests Which intents should you automate first?
A.
Automate the 10 intents that cover 70% of the requests so that live agents can handle more complicated requests
B.
Automate the more complicated requests first because those require more of the agents' time
C.
Automate a blend of the shortest and longest intents to be representative of all intents
D.
Automate intents in places where common words such as "payment" appear only once so the software isn't confused
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