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Question 308 - Professional Data Engineer discussion

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You are implementing a chatbot to help an online retailer streamline their customer service. The chatbot must be able to respond to both text and voice inquiries. You are looking for a low-code or no-code option, and you want to be able to easily train the chatbot to provide answers to keywords. What should you do?

A.
Use the Speech-to-Text API to build a Python application in App Engine.
Answers
A.
Use the Speech-to-Text API to build a Python application in App Engine.
B.
Use the Speech-to-Text API to build a Python application in a Compute Engine instance.
Answers
B.
Use the Speech-to-Text API to build a Python application in a Compute Engine instance.
C.
Use Dialogflow for simple queries and the Speech-to-Text API for complex queries.
Answers
C.
Use Dialogflow for simple queries and the Speech-to-Text API for complex queries.
D.
Use Dialogflow to implement the chatbot. defining the intents based on the most common queries collected.
Answers
D.
Use Dialogflow to implement the chatbot. defining the intents based on the most common queries collected.
Suggested answer: D

Explanation:

Dialogflow is a conversational AI platform that allows for easy implementation of chatbots without needing to code. It has built-in integration for both text and voice input via APIs like Cloud Speech-to-Text. Defining intents and entity types allows you to map common queries and keywords to responses. This would provide a low/no-code way to quickly build and iteratively improve the chatbot capabilities.

https://cloud.google.com/dialogflow/docs Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech.

asked 18/09/2024
Vasco Rodrigues
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