ExamGecko
Search Search Login
Home Home / Isaca / CISA
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which of the following is the BEST indicator of the effectiveness of an organization's incident response program?
Which of the following is the BEST way to ensure that an application is performing according to its specifications?
An IS auditor is reviewing a client's outsourced payroll system to assess whether the financial audit team can rely on the application. Which of the following findings would be the auditor's GREATEST concern?
Which of the following poses the GREATEST risk to the use of active RFID tags?
The FIRST step in an incident response plan is to:
An IS audit manager was temporarily tasked with supervising a project manager assigned to the organization's payroll application upgrade. Upon returning to the audit department, the audit manager has been asked to perform an audit to validate the implementation of the payroll application. The audit manager is the only one in the audit department with IT project management experience. What is the BEST course of action?
Which of the following is the BEST control lo mitigate attacks that redirect Internet traffic to an unauthorized website?
Which of the following is the BEST way for an IS auditor to assess the design of an automated application control?
Which of the following is MOST appropriate to prevent unauthorized retrieval of confidential information stored in a business application system?
Which of the following findings from a database security audit presents the GREATEST risk of critical security exposures?

Question 79 - CISA discussion

Report
Export

Which of the following should an IS auditor recommend as a PRIMARY area of focus when an organization decides to outsource technical support for its external customers?

A.
Align service level agreements (SLAs) with current needs.
Answers
A.
Align service level agreements (SLAs) with current needs.
B.
Monitor customer satisfaction with the change.
Answers
B.
Monitor customer satisfaction with the change.
C.
Minimize costs related to the third-party agreement.
Answers
C.
Minimize costs related to the third-party agreement.
D.
Ensure right to audit is included within the contract.
Answers
D.
Ensure right to audit is included within the contract.
Suggested answer: A

Explanation:

The primary area of focus when an organization decides to outsource technical support for its external customers is to align service level agreements (SLAs) with current needs. SLAs are contracts that define the scope, quality, and expectations of the services provided by the vendor, as well as the remedies or penalties for non-compliance. SLAs are essential for ensuring that the outsourced technical support meets the customer's requirements and satisfaction, as well as the organization's objectives and standards. By aligning SLAs with current needs, the organization can specify the key performance indicators (KPIs), metrics, and targets that reflect the desired outcomes and value of the technical support. This can also help to monitor and evaluate the vendor's performance, identify gaps or issues, and implement corrective actions or improvements.

Service Level Agreement (SLA) Examples and Template

What is an SLA? Best practices for service-level agreements

Show Answer
asked 18/09/2024
Wonseok Chung
22 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms