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Question 168 - CISA discussion

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Which of the following BEST Indicates that an incident management process is effective?

A.
Decreased time for incident resolution
Answers
A.
Decreased time for incident resolution
B.
Increased number of incidents reviewed by IT management
Answers
B.
Increased number of incidents reviewed by IT management
C.
Decreased number of calls lo the help desk
Answers
C.
Decreased number of calls lo the help desk
D.
Increased number of reported critical incidents
Answers
D.
Increased number of reported critical incidents
Suggested answer: A

Explanation:

Decreased time for incident resolution is the best indicator that an incident management process is effective. Incident management is a process that aims to restore normal service operation as quickly as possible after an incident, which is an unplanned interruption or reduction in quality of an IT service. Decreased time for incident resolution means that the incident management process is able to identify, analyze, respond to, and resolve incidents efficiently and effectively. The other indicators do not necessarily reflect the effectiveness of the incident management process, as they may depend on other factors such as the nature, frequency, and severity of incidents.Reference:CISA Review Manual, 27th Edition, page 372

asked 18/09/2024
Cornelia Bauer
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