ExamGecko
Search Search Login
Home Home / Isaca / CISA
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which of the following is the BEST indicator of the effectiveness of an organization's incident response program?
Which of the following is the BEST way to ensure that an application is performing according to its specifications?
An IS auditor is reviewing a client's outsourced payroll system to assess whether the financial audit team can rely on the application. Which of the following findings would be the auditor's GREATEST concern?
Which of the following poses the GREATEST risk to the use of active RFID tags?
The FIRST step in an incident response plan is to:
An IS audit manager was temporarily tasked with supervising a project manager assigned to the organization's payroll application upgrade. Upon returning to the audit department, the audit manager has been asked to perform an audit to validate the implementation of the payroll application. The audit manager is the only one in the audit department with IT project management experience. What is the BEST course of action?
Which of the following is the BEST control lo mitigate attacks that redirect Internet traffic to an unauthorized website?
Which of the following is the BEST way for an IS auditor to assess the design of an automated application control?
Which of the following is MOST appropriate to prevent unauthorized retrieval of confidential information stored in a business application system?
Which of the following findings from a database security audit presents the GREATEST risk of critical security exposures?

Question 177 - CISA discussion

Report
Export

An IS auditor notes that IT and the business have different opinions on the availability of their application servers. Which of the following should the IS auditor review FIRST in order to understand the problem?

A.
The exact definition of the service levels and their measurement
Answers
A.
The exact definition of the service levels and their measurement
B.
The alerting and measurement process on the application servers
Answers
B.
The alerting and measurement process on the application servers
C.
The actual availability of the servers as part of a substantive test
Answers
C.
The actual availability of the servers as part of a substantive test
D.
The regular performance-reporting documentation
Answers
D.
The regular performance-reporting documentation
Suggested answer: A

Explanation:

The exact definition of the service levels and their measurement is the first thing that the IS auditor should review in order to understand the problem of different opinions on the availability of their application servers. Service levels are the agreed-upon standards or targets for delivering IT services, such as availability, reliability, performance, and security. Service level measurement is the process of collecting, analyzing, and reporting data related to the achievement of service levels. By reviewing the exact definition of the service levels and their measurement, the IS auditor can identify any gaps, inconsistencies, or ambiguities that may cause confusion or disagreement among IT and the business. The other options are not as important as reviewing the exact definition of the service levels and their measurement, as they do not address the root cause of the problem.Reference:CISA Review Manual, 27th Edition, page 372

Show Answer
asked 18/09/2024
John Shelby
36 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms