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Which of the following is the BEST indicator of the effectiveness of an organization's incident response program?
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Question 344 - CISA discussion

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An IS auditor notes that the previous year's disaster recovery test was not completed within the scheduled time frame due to insufficient hardware allocated by a third-party vendor. Which of the following provides the BEST evidence that adequate resources are now allocated to successfully recover the systems?

A.
Service level agreement (SLA)
Answers
A.
Service level agreement (SLA)
B.
Hardware change management policy
Answers
B.
Hardware change management policy
C.
Vendor memo indicating problem correction
Answers
C.
Vendor memo indicating problem correction
D.
An up-to-date RACI chart
Answers
D.
An up-to-date RACI chart
Suggested answer: A

Explanation:

The best evidence that adequate resources are now allocated to successfully recover the systems is a service level agreement (SLA). An SLA is a contract between a service provider and a customer that defines the scope, quality, and terms of the service delivery. An SLA should include measurable and verifiable indicators of the service performance, such as availability, reliability, capacity, security, and recovery. An SLA should also specify the roles, responsibilities, and expectations of both parties, as well as the remedies and penalties for non-compliance. An SLA can help to ensure that the third-party vendor has allocated sufficient hardware and other resources to meet the recovery objectives and requirements of the organization.Reference:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

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asked 18/09/2024
Fabrizio Leo
38 questions
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