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Question 388 - CISA discussion

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An IS auditor assessing the controls within a newly implemented call center would First

A.
gather information from the customers regarding response times and quality of service.
Answers
A.
gather information from the customers regarding response times and quality of service.
B.
review the manual and automated controls in the call center.
Answers
B.
review the manual and automated controls in the call center.
C.
test the technical infrastructure at the call center.
Answers
C.
test the technical infrastructure at the call center.
D.
evaluate the operational risk associated with the call center.
Answers
D.
evaluate the operational risk associated with the call center.
Suggested answer: D

Explanation:

The first step in assessing the controls within a newly implemented call center is to evaluate the operational risk associated with the call center. This will help the IS auditor to identify the potential threats, vulnerabilities, and impacts that could affect the call center's objectives, performance, and availability. The evaluation of operational risk will also provide a basis for determining the scope, objectives, and approach of the audit. The other options are possible audit procedures, but they are not the first step in the audit process.Reference:ISACA Frameworks: Blueprints for Success,CISA Review Manual (Digital Version)

asked 18/09/2024
Aline Oliveira
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