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Question 1

(0)

What would be an IS auditor's BEST recommendation upon finding that a third-party IT service provider hosts the organization's human resources (HR) system in a foreign country?

Question 2

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Which of the following is the BEST way to enforce the principle of least privilege on a server containing data with different security classifications?

Question 3

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The PRIMARY benefit of automating application testing is to:

Question 4

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Which of the following BEST addresses the availability of an online store?

Question 5

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Which of the following is the BEST way to prevent social engineering incidents?

Question 6

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The PRIMARY purpose of a configuration management system is to:

Question 7

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Which of the following is the MOST important consideration when evaluating the data retention policy for a global organization with regional offices in multiple countries?

Question 8

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Which of the following BEST enables alignment of IT with business objectives?

Question 9

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Which of the following are used in a firewall to protect the entity's internal resources?

Question 10

(0)

Which of the following would be MOST impacted if an IS auditor were to assist with the implementation of recommended control enhancements?

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Related questions

Which of the following is the BEST indicator of the effectiveness of an organization's incident response program?

Which of the following is the BEST way to ensure that an application is performing according to its specifications?

The FIRST step in an incident response plan is to:

An IS auditor is reviewing a client's outsourced payroll system to assess whether the financial audit team can rely on the application. Which of the following findings would be the auditor's GREATEST concern?

Which of the following poses the GREATEST risk to the use of active RFID tags?

An IS auditor is reviewing a contract for the outsourcing of IT facilities. If missing, which of the following should present the GREATEST concern to the auditor?

Which of the following is the BEST control lo mitigate attacks that redirect Internet traffic to an unauthorized website?

An IS audit manager was temporarily tasked with supervising a project manager assigned to the organization's payroll application upgrade. Upon returning to the audit department, the audit manager has been asked to perform an audit to validate the implementation of the payroll application. The audit manager is the only one in the audit department with IT project management experience. What is the BEST course of action?

An IS auditor is reviewing the backup procedures in an organization that has high volumes of data with frequent changes to transactions. Which of the following is the BEST backup scheme to recommend given the need for a shorter restoration time in the event of a disruption?

Which of the following is the BEST way for an IS auditor to assess the design of an automated application control?

Question 483 - CISA discussion

Report

Which of the following is the BEST indication that there are potential problems within an organization's IT service desk function?

A.

Undocumented operating procedures

B.

Lack of segregation of duties

C.

An excessive backlog of user requests

D.

Lack of key performance indicators (KPIs)

Suggested answer: C

Explanation:

An IT service desk is a function that provides technical support and assistance to the users of an organization's IT systems and services. An IT service desk typically handles issues such as software installation, hardware troubleshooting, network connectivity, password reset, system configuration, and user training. An IT service desk aims to ensure that the IT systems and services are available, reliable, secure, and efficient for the users.

One of the best indications that there are potential problems within an organization's IT service desk function is an excessive backlog of user requests. A backlog is a list of user requests that have not been resolved or completed by the IT service desk within a specified time frame. An excessive backlog means that the IT service desk is unable to meet the demand or expectations of the users, and that the users are experiencing delays, dissatisfaction, or frustration with the IT service desk.

An excessive backlog of user requests can indicate various problems within the IT service desk function, such as:

Insufficient staff, resources, or capacity to handle the volume or complexity of user requests

Ineffective processes, procedures, or tools for managing, prioritizing, or resolving user requests

Lack of skills, knowledge, or training among the IT service desk staff to deal with different types of user requests

Poor communication, collaboration, or coordination among the IT service desk staff or with other IT functions or stakeholders

Low quality, performance, or security of the IT systems or services that cause frequent or recurring user issues

Therefore, an excessive backlog of user requests is the best indication that there are potential problems within an organization's IT service desk function.

What is an IT Service Desk? Definition and Functions - Indeed

The Most Common IT Help Desk Issues - SherpaDesk

18 Common IT Help Desk Problems and Solutions - E-Pulse Blog

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asked 18/09/2024

Prakhar Sengar

33 questions

User

Your answer: A B C D

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