ExamGecko
Question list
Search
Search

Related questions











Question 495 - CISA discussion

Report
Export

Which of the following would be the BEST criteria for monitoring an IT vendor's service levels?

A.
Service auditor's report
Answers
A.
Service auditor's report
B.
Performance metrics
Answers
B.
Performance metrics
C.
Surprise visit to vendor
Answers
C.
Surprise visit to vendor
D.
Interview with vendor
Answers
D.
Interview with vendor
Suggested answer: B

Explanation:

The best criteria for monitoring an IT vendor's service levels are the performance metrics, as they provide quantifiable and measurable indicators of how well the vendor is delivering the agreed-upon services, such as availability, reliability, quality, timeliness, and customer satisfaction. A service auditor's report is a document that provides an independent opinion on the vendor's controls and processes, but it may not reflect the actual service levels or performance. A surprise visit to the vendor may help to verify the vendor's compliance and operations, but it may not be feasible or effective for monitoring the service levels on a regular basis.An interview with the vendor may help to obtain feedback and insights from the vendor's perspective, but it may not be objective or reliable for monitoring the service levels.Reference:CISA Review Manual (Digital Version), Chapter 2: Governance and Management of IT, Section 2.4: IT Service Delivery and Support

asked 18/09/2024
Stefano Humphries
40 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first