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Question 594 - CISA discussion

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An IS auditor learns a server administration team regularly applies workarounds to address repeated failures of critical data processing services Which of the following would BEST enable the organization to resolve this issue?

A.
Problem management
Answers
A.
Problem management
B.
Incident management
Answers
B.
Incident management
C.
Service level management
Answers
C.
Service level management
D.
Change management
Answers
D.
Change management
Suggested answer: A

Explanation:

Problem management is the best way to enable the organization to resolve the issue of repeated failures of critical data processing services, as it focuses on identifying and eliminating the root causes of incidents and preventing their recurrence. Problem management involves analyzing incidents, performing root cause analysis, finding solutions, implementing changes and documenting lessons learned. Incident management is not the best way to resolve the issue, as it focuses on restoring normal service operation as quickly as possible after an incident occurs, but does not address the underlying causes or prevent future incidents. Service level management is not the best way to resolve the issue, as it focuses on defining, monitoring and reporting on the service levels agreed upon between service providers and customers, but does not address the causes or solutions of incidents. Change management is not the best way to resolve the issue, as it focuses on ensuring that changes are implemented in a controlled and coordinated manner, but does not address the identification or elimination of incidents.Reference:

: [Problem Management Definition]

: [Incident Management Definition]

: [Service Level Management Definition]

: [Change Management Definition]

:IT Service Management | ISACA

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asked 18/09/2024
Jim McKay
34 questions
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