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Question 694 - CISA discussion

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Which of the following will provide the GREATEST assurance to IT management that a quality management system (QMS) is effective?

A.
A high percentage of stakeholders satisfied with the quality of IT
Answers
A.
A high percentage of stakeholders satisfied with the quality of IT
B.
Ahigh percentage of incidents being quickly resolved
Answers
B.
Ahigh percentage of incidents being quickly resolved
C.
Ahigh percentage of IT processes reviewed by quality assurance (QA)
Answers
C.
Ahigh percentage of IT processes reviewed by quality assurance (QA)
D.
Ahigh percentage of IT employees attending quality training
Answers
D.
Ahigh percentage of IT employees attending quality training
Suggested answer: A

Explanation:

Stakeholder satisfaction is a key indicator of the effectiveness of a QMS, as it reflects the extent to which the QMS meets the expectations and priorities of the customers and other interested parties. A high percentage of stakeholder satisfaction implies that the QMS is delivering consistent and reliable products or services that meet the quality standards and requirements.

Reference

ISACA CISA Review Manual, 27th Edition, page 253

The Four Main Components of A Quality Management System

The Road to Developing an Effective Quality Management System (QMS)

asked 18/09/2024
Rio Ordonez
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