ExamGecko
Search Search Login
Home Home / Isaca / CISA
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which of the following is the BEST indicator of the effectiveness of an organization's incident response program?
Which of the following is the BEST way to ensure that an application is performing according to its specifications?
An IS auditor is reviewing a client's outsourced payroll system to assess whether the financial audit team can rely on the application. Which of the following findings would be the auditor's GREATEST concern?
Which of the following poses the GREATEST risk to the use of active RFID tags?
The FIRST step in an incident response plan is to:
An IS audit manager was temporarily tasked with supervising a project manager assigned to the organization's payroll application upgrade. Upon returning to the audit department, the audit manager has been asked to perform an audit to validate the implementation of the payroll application. The audit manager is the only one in the audit department with IT project management experience. What is the BEST course of action?
Which of the following is the BEST control lo mitigate attacks that redirect Internet traffic to an unauthorized website?
Which of the following is the BEST way for an IS auditor to assess the design of an automated application control?
Which of the following is MOST appropriate to prevent unauthorized retrieval of confidential information stored in a business application system?
Which of the following findings from a database security audit presents the GREATEST risk of critical security exposures?

Question 978 - CISA discussion

Report
Export

During the review of a system disruption incident, an IS auditor notes that IT support staff were put in a position to make decisions beyond their level of authority.

Which of the following is the BEST recommendation to help prevent this situation in the future?

A.
Introduce escalation protocols.
Answers
A.
Introduce escalation protocols.
B.
Develop a competency matrix.
Answers
B.
Develop a competency matrix.
C.
Implement fallback options.
Answers
C.
Implement fallback options.
D.
Enable an emergency access ID.
Answers
D.
Enable an emergency access ID.
Suggested answer: A

Explanation:

The best recommendation to help prevent the situation where IT support staff were put in a position to make decisions beyond their level of authority during the review of a system disruption incident is to introduce escalation protocols.Escalation protocols are policies and procedures that define who should be notified, involved, or consulted when an incident occurs, how the communication and handover should take place, and what criteria or triggers should be used to escalate the incident to a higher level of authority or expertise2. Escalation protocols help to ensure that:

Incidents are handled by the appropriate staff with the required skills, knowledge, and experience

Incidents are resolved in a timely and effective manner

Incidents are escalated to senior management or specialized teams when necessary

Incidents are documented and reported accurately and transparently

Incidents are analyzed and learned from to prevent recurrence or mitigate impact

Therefore, by introducing escalation protocols, an organization can improve its incident management process and avoid putting IT support staff in a position to make decisions beyond their level of authority.

Escalation policies for effective incident management, Section 1: What is incident escalation?

Show Answer
asked 18/09/2024
Styliani Simoiridou
43 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms