Question 1085 - CISA discussion

A quality assurance (QA) team is a group of professionals who are responsible for ensuring that the products or services of an organization meet the quality standards and expectations of customers and stakeholders1. A QA team performs various activities, such as:

Planning, designing, and executing quality tests and audits to verify the quality of the products or services1

Identifying, analyzing, and reporting quality issues, defects, or non-conformities1

Recommending and implementing corrective and preventive actions to resolve quality problems and prevent recurrence1

Monitoring and measuring the effectiveness and efficiency of the quality processes and improvements1

Establishing and maintaining quality documentation, records, and reports1

Providing quality training, guidance, and support to the staff and management1

One of the primary responsibilities of a QA team is to implement procedures to facilitate adoption of quality management best practices.Quality management best practices are the methods, techniques, or tools that have been proven to be effective in achieving and maintaining high-quality standards in an organization2. Some examples of quality management best practices are:

Adopting a customer-focused approach that aims to meet or exceed customer requirements and satisfaction2

Implementing a process approach that manages the interrelated activities as a coherent system2

Applying continuous improvement methods that seek to enhance the performance and value of the products or services2

Using evidence-based decision making that relies on factual data and information2

Developing a culture of engagement and empowerment that involves and motivates the people in the organization2

By implementing procedures to facilitate adoption of quality management best practices, a QA team can help the organization achieve the following benefits:

Improve the quality and reliability of the products or services2

Reduce the costs and risks associated with poor quality or non-compliance2

Increase the customer loyalty and retention2

Enhance the reputation and competitiveness of the organization2

Foster a culture of excellence and innovation in the organization2

The other options are not primary responsibilities of a QA team. Creating test data to facilitate the user acceptance testing (UAT) process is a task that can be performed by a QA team, but it is not their main duty.UAT is a process in which the end users test the product or service to ensure that it meets their needs and expectations before it is released or deployed3. A QA team can create test data to simulate real-world scenarios and conditions for UAT, but they are not directly involved in conducting UAT. Managing employee onboarding processes and background checks is not a responsibility of a QA team.Employee onboarding is a process in which new hires are integrated into the organization, while background checks are screenings that verify the identity, credentials, and history of potential employees4. These processes are usually handled by the human resources department or an external agency, not by a QA team. Advising the steering committee on quality management issues and remediation efforts is not a primary responsibility of a QA team.A steering committee is a group of senior executives or managers who provide strategic direction, oversight, and support for a project or program5. A QA team can advise the steering committee on quality management issues and remediation efforts, but they are not accountable for making decisions or implementing actions. Therefore, option D is the correct answer.

Quality Assurance Team: Roles & Responsibilities

What are the Best Practices in Quality Management?

User Acceptance Testing (UAT): A Complete Guide

Employee Onboarding Process: Definition & Best Practices

What Is A Steering Committee? - The Basics