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Question 363 - CCSP discussion

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Whereas a contract articulates overall priorities and requirements for a business relationship, which artifact enumerates specific compliance requirements, metrics, and response times?

A.
Service level agreement
Answers
A.
Service level agreement
B.
Service level contract
Answers
B.
Service level contract
C.
Service compliance contract
Answers
C.
Service compliance contract
D.
Service level amendment
Answers
D.
Service level amendment
Suggested answer: A

Explanation:

The service level agreement (SLA) articulates minimum requirements for uptime, availability, processes, customer service and support, security controls, auditing requirements, and any other key aspect or requirement of the contract. Although the other choices sound similar to the correct answer, none is the proper term for this concept.

asked 18/09/2024
Kurt Onal
30 questions
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