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Question 474 - SAA-C03 discussion

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A company wants to use artificial intelligence (Al) to determine the quality of its customer service calls. The company currently manages calls in four different languages, including English. The company will offer new languages in the future. The company does not have the resources to regularly maintain machine learning (ML) models.

The company needs to create written sentiment analysis reports from the customer service call recordings. The customer service call recording text must be translated into English.

Which combination of steps will meet these requirements? (Select THREE.)

A.
Use Amazon Comprehend to translate the audio recordings into English.
Answers
A.
Use Amazon Comprehend to translate the audio recordings into English.
B.
Use Amazon Lex to create the written sentiment analysis reports.
Answers
B.
Use Amazon Lex to create the written sentiment analysis reports.
C.
Use Amazon Polly to convert the audio recordings into text.
Answers
C.
Use Amazon Polly to convert the audio recordings into text.
D.
Use Amazon Transcribe to convert the audio recordings in any language into text.
Answers
D.
Use Amazon Transcribe to convert the audio recordings in any language into text.
E.
Use Amazon Translate to translate text in any language to English.
Answers
E.
Use Amazon Translate to translate text in any language to English.
F.
Use Amazon Comprehend to create the sentiment analysis reports.
Answers
F.
Use Amazon Comprehend to create the sentiment analysis reports.
Suggested answer: D, E, F

Explanation:

These answers are correct because they meet the requirements of creating written sentiment analysis reports from the customer service call recordings in any language and translating them into English. Amazon Transcribe is a service that uses advanced machine learning technologies to recognize speech in audio files and transcribe them into text. You can use Amazon Transcribe to convert the audio recordings in any language into text, and specify the language code of the source audio. Amazon Translate is a neural machine translation service that delivers fast, high-quality, and affordable language translation. You can use Amazon Translate to translate text in any language to English, and specify the source and target language codes. Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. You can use Amazon Comprehend to create the sentiment analysis reports, which determine if the text is positive, negative, neutral, or mixed.

https://docs.aws.amazon.com/transcribe/latest/dg/what-is-transcribe.html

https://docs.aws.amazon.com/translate/latest/dg/what-is.html

https://docs.aws.amazon.com/comprehend/latest/dg/how-sentiment.html

asked 16/09/2024
Jorge Correa
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