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Question 165 - SAP-C01 discussion
A company is operating a large customer service call center, and stores and processes call recordings with a custom application. Approximately 2% of the call recordings are transcribed by an offshore team for quality assurance purposes. These recordings take up to 72 hours to be transcribed. The recordings are stored on an NFS share before they are archived to an offsite location after 90 days. The company uses Linux servers for processing the call recordings and managing the transcription queue. There is also a web application for the quality assurance staff to review and score call recordings. The company plans to migrate the system to AWS to reduce storage costs and the time required to transcribe calls. Which set of actions should be taken to meet the company’s objectives?
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