Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?

Question

Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.

How can the Dispatcher ensure that the required staff is assigned to the project?

Lebogang Aphane · Accepted Answer

Create a new Service Appointment and assign a Crew.

Lebogang Aphane · Answer

Assign the existing Service Appointment to a Crew.

Lebogang Aphane · Answer

Assign the existing Work Order to each staff member

Lebogang Aphane · Answer

Assign the existing Work Order to a Crew.

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