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Question 157 - Certified Heroku Architecture Designer discussion

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A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.

Which two upsell activities should the CSR consider? (Choose two.)

A.
Open a Case and a renewal Opportunity for the Sales team.
Answers
A.
Open a Case and a renewal Opportunity for the Sales team.
B.
Open a Case and create a Work Order for the Dispatch Team.
Answers
B.
Open a Case and create a Work Order for the Dispatch Team.
C.
Open a Case and inform Customer of weekend service pricing.
Answers
C.
Open a Case and inform Customer of weekend service pricing.
D.
Open a Case and send email with new Service offerings.
Answers
D.
Open a Case and send email with new Service offerings.
Suggested answer: C, D
asked 23/09/2024
Jerin Cherian
36 questions
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