Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Question

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.

Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Soma Ismael Bola · Accepted Answer

Create a Workflow to close the Milestone when the Wrap Up is complete

Soma Ismael Bola · Accepted Answer

Create a Milestone which has entry criteria (or Status = Technician Wrap Up.

Soma Ismael Bola · Accepted Answer

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up

Soma Ismael Bola · Answer

Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

Soma Ismael Bola · Answer

Create custom fields to capture that the Wrap Up Activities have been completed.

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