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Question 182 - Certified Heroku Architecture Designer discussion
Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available? (Choose two.)
A.
Attach Knowledge Articles to Work Order Line Hems Only.
B.
Manage Attached Articles and Search the Knowledge Base
C.
include Quick Actions and Global Actions in Attached Articles.
D.
Attach Articles to Work Orders and Work Order Line Items.
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