A developer selects a smart thermostat from an account's list of assets and dicks Change to Order. While reviewing the order in the Cart, the developer notices the price of the existing asset in the Change order does not match the price that was displayed in the Service Asset Management view.
What is the reason for this discrepancy?

Question

A developer selects a smart thermostat from an account's list of assets and dicks Change to Order. While reviewing the order in the Cart, the developer notices the price of the existing asset in the Change order does not match the price that was displayed in the Service Asset Management view.

What is the reason for this discrepancy?

Gina Diaz · Accepted Answer

One-time charges are zeroed out on Change orders.

Gina Diaz · Answer

The asset was originally priced for a different user.

Gina Diaz · Answer

asset has a status ofDisconnect in Change orders.

Gina Diaz · Answer

The product's price has changed.

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