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Question 22 - Certified Platform App Builder discussion

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SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?

A.
Include Surveys as a Case related list
Answers
A.
Include Surveys as a Case related list
B.
Case Validation Rules
Answers
B.
Case Validation Rules
C.
Add Path to the top of the Case layout
Answers
C.
Add Path to the top of the Case layout
D.
Guided Action Flows on the record page
Answers
D.
Guided Action Flows on the record page
Suggested answer: D

Explanation:

Guided Action Flows on the record page can help service agents meet the requirement of confirming a user identity before providing support information over the phone.Guided Action Flows are a series of screens that guide agents through a predefined process, such as verifying user information, collecting case details, or resolving issues

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asked 23/09/2024
Dirk Prinsloo
34 questions
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