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Question 164 - Certified Platform App Builder discussion

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The Director of customer service wants to receive a notification when a case stays in the '' new'' status for more than four business hours.

Which two automation processes should be used to accomplish this?

Choose 2 answers

A.
Escalation rules
Answers
A.
Escalation rules
B.
Flow Builder
Most voted
Answers (1)
Most voted
B.
Flow Builder
C.
Process Builder
Most voted
Answers (1)
Most voted
C.
Process Builder
D.
Scheduled Apex
Answers
D.
Scheduled Apex
Suggested answer: A, C

Explanation:

Escalation rules and Process Builder are two automation processes that can be used to send a notification when a case stays in the '' new'' status for more than four business hours. Escalation rules can define criteria and actions for escalating cases based on time or other factors. Process Builder can create a time-based action that triggers an email alert when the case status is '' new'' for more than four business hours. Flow Builder and Scheduled Apex are not necessary for this requirement.

asked 23/09/2024
Albert Hidalgo Bassons
45 questions
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Jacques Lesteven

Edited 10 days ago

Voted B, C

my answer

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