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Question 250 - Certified Platform App Builder discussion

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Duplicate management for Leads has been implemented at Universal Containers but it seems duplicate leads are still being created. The Org Wide Default (OWD) is set to 'Private' for Leads.

Which two actions help prevent duplicate Leads from being created?

Choose 2 answers

A.
Change the lead Hatching Rule to Block on create.
Answers
A.
Change the lead Hatching Rule to Block on create.
B.
Change OWD for Leads to Public Read.
Answers
B.
Change OWD for Leads to Public Read.
C.
Change the Lead Duplicate Rule details to Bypass Sharing Rules.
Answers
C.
Change the Lead Duplicate Rule details to Bypass Sharing Rules.
D.
Change the Lead Assignment Rule to check for duplicates.
Answers
D.
Change the Lead Assignment Rule to check for duplicates.
Suggested answer: A, C

Explanation:

A: Changing the Lead Matching Rule to 'Block on create' will directly prevent duplicates at the point of lead creation based on defined criteria.

C: Changing the Lead Duplicate Rule to 'Bypass Sharing Rules' allows the system to compare leads across the entire organization regardless of the user's access level, which is crucial especially when OWD is set to 'Private'.

Reference:

Salesforce Help - Duplicate Management

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asked 23/09/2024
Arnab Gupta
39 questions
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