What are three recommended change management activities to prepare users for MFA?

Question

Andrey Bozhko · Accepted Answer

Create onboarding materials on how to obtain, set up, and use verification methods to log in

Andrey Bozhko · Accepted Answer

Communicate frequently about when MFA is coming and why it's important Send users a single announcement email, the day before MFA is enabled

Andrey Bozhko · Answer

Provide launch day support such as office hours or an onsite help desk

Andrey Bozhko · Answer

Enable MFA for a test period to see what issues arise.

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