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Question 139 - Certified Tableau CRM and Einstein Discovery Consultant discussion

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Which of the following is true about the Service Analytics Overview dashboard?

A.
It instantly provides key metrics on open cases, average time to close, first contact resolution, and customer satisfaction.
Answers
A.
It instantly provides key metrics on open cases, average time to close, first contact resolution, and customer satisfaction.
B.
It lets you drill down to more detailed dashboards, like agent performance, channel review, and telephony metrics.
Answers
B.
It lets you drill down to more detailed dashboards, like agent performance, channel review, and telephony metrics.
C.
It's available on desktop and mobile.
Answers
C.
It's available on desktop and mobile.
D.
It's a great place to start your analysis.
Answers
D.
It's a great place to start your analysis.
E.
All of the above.
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E.
All of the above.
Suggested answer: E
asked 23/09/2024
TRAORE Issa
33 questions
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