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Question 36 - OG0-023 discussion
Consider the following diagram, in which CSR stands for Customer Service Representative:
Which of the following statement is expressed by the diagram?
A.
CSR Training has four key modules, each focusing on a different topic
B.
The CSR Training business service is valuable in four different ways
C.
CSR Training is a basic service, upon which four sub-services depend
D.
CSR Training accesses four different types of information
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