An administrator is upgrading Files from version 3.7 to 4.1 in the highly secured environment the preupgrade check fail with below error:
FileServer preupgrade check failed with cause (s) Sub task poll timed out What initial troubleshooting step should the administrator take?

Question

An administrator is upgrading Files from version 3.7 to 4.1 in the highly secured environment the preupgrade check fail with below error:

FileServer preupgrade check failed with cause (s) Sub task poll timed out What initial troubleshooting step should the administrator take?

Tim Baas · Accepted Answer

Verify connectivity between the FSVMs.

Tim Baas · Answer

Examine the failed tasks on the FSVMs

Tim Baas · Answer

Check the there is enough disk space on FSVMs.

Tim Baas · Answer

Increase upgrades timeout from ecli

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