An administrator recently deployed a Horizon pod with external access using Unified Access Gateway (UAG). While trying to launch VDI form an External network, VDI launched with a black screen and then disconnects. The administrator has validated the port requirement and all other required ports are open. Users are able to connect internally using the connection server URL. While reviewing the UAG logs, the administrator found that the Blast connection is hitting the Connection Server instead of VDI IP.
What should the administrator do to resolve the issue?

Question

An administrator recently deployed a Horizon pod with external access using Unified Access Gateway (UAG). While trying to launch VDI form an External network, VDI launched with a black screen and then disconnects. The administrator has validated the port requirement and all other required ports are open. Users are able to connect internally using the connection server URL. While reviewing the UAG logs, the administrator found that the Blast connection is hitting the Connection Server instead of VDI IP.

What should the administrator do to resolve the issue?

Lee, Eduardo · Accepted Answer

Disable the Tunnel and Gateways in Connection Server.

Lee, Eduardo · Answer

Enable Tunnel in UAG.

Lee, Eduardo · Answer

Update the Blast External URL in UAG with port number.

Lee, Eduardo · Answer

Upload the Blast Proxy Certificate in Horizon Edge Settings.

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