Question 233 - CS0-003 discussion

Integrating an IT service delivery ticketing system to track remediation and closure is the best approach to ensure all vulnerabilities are patched in accordance with the SLA. A ticketing system is a software tool that helps manage, organize, and track the tasks and workflows related to IT service delivery, such as incident management, problem management, change management, and vulnerability management. A ticketing system can help the security team to prioritize, assign, monitor, and document the remediation of the vulnerabilities, and to ensure that they are completed within the specified time frame and quality standards. A ticketing system can also help the security team to communicate and collaborate with other teams, such as the IT operations team, the development team, and the business stakeholders, and to report on the status and progress of the remediation efforts12. Creating a compensating control item, accepting the risk, and requesting an exception are not the best approaches to ensure all vulnerabilities are patched in accordance with the SLA, as they do not address the root cause of the problem, which is the large number of critical and high findings that require patching. These approaches may also introduce more risks or challenges for the security team, such as compliance issues, resource constraints, or business impacts3 .

Reference: What is a Ticketing System? | Freshservice ITSM Glossary, Vulnerability Management Best Practices, Compensating Controls: An Impermanent Solution to an IT ... - Tripwire, [Risk Acceptance in Information Security - Infosec Resources], [Exception Management - ISACA]