Question 286 - CS0-003 discussion

The correct answers for key factors in the change management process to reduce the impact of system failures are:

D) Identify assets with dependence that could be impacted by the change.

F) Ensure that all assets are properly listed in the inventory management system.

D) Identify assets with dependence that could be impacted by the change: This is crucial in change management because understanding the interdependencies among assets can help anticipate and mitigate the potential cascading effects of a change. By identifying these dependencies, the organization can plan more effectively for changes and minimize the risk of unintended consequences that could lead to system failures.

F) Ensure that all assets are properly listed in the inventory management system: Maintaining an accurate and comprehensive inventory of assets is fundamental in change management. Knowing exactly what assets the organization possesses and their characteristics allows for better planning and impact analysis when changes are made. This ensures that no critical component is overlooked during the change process, reducing the risk of failures due to incomplete information.

Other Options:

A) Ensure users document system recovery plan prior to deployment: While documenting a system recovery plan is important, it's more related to disaster recovery and business continuity planning than directly reducing the impact of system failures due to changes.

B) Perform a full system-level backup following the change: While backups are essential, they are generally a reactive measure to recover from a failure, rather than a proactive measure to reduce the impact of system failures in the first place.

C) Leverage an audit tool to identify changes that are being made: While using an audit tool is helpful for tracking changes and ensuring compliance, it is not directly linked to reducing the impact of system failures due to changes.

E) Require diagrams to be completed for all critical systems: While having diagrams of critical systems is useful for understanding and managing them, it is not a direct method for reducing the impact of system failures due to changes. Diagrams are more about documentation and understanding rather than proactive change management.